Testimonials

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

Highly recommend!

Friendly staff, great service and aftercare and plenty of cars to choose from! Really happy with my Kia, thank you so much!
James G, 30 Nov 2017
 

Not many Car Sales are like this!

Fantastic service before, during and after purchase. My 17 year old son had a specific car he wanted for his first purchase. We searched for weeks and saw quite a few. However we chose his Suzuki Swift from James Grace Cars. Despite living 100 miles away, John dealt with me over the phone, held the car for a week pre test drive, gave it a new MOT and fitted a clutch. We arrived and were not disappointed with the drive so opted to buy and collect a week later. Upon returning home the following week, we had an alternator problem. With no prompting, John offered to collect the car and fit a new one but instead we sourced locally and he paid me immediately for the work done. This level of service and communication is so often missing in used car sales. I cannot recommend James Grace highly enough and would not hesitate to travel to buy another car if needed. Thank you from both of us, he loves the car!!
Chris H, 30 Oct 2020
 

Would highly reccomend

Fantastic dealer. Sold me a great car at a reasonable price. Bought remotely and delivered for free, new MOT and service done. Very honest dealer with great quality cars.
Rosie H, 30 Jan 2021
 
I've just brought a car from James grace what a friendly gentleman
it was recommended by a friend we went to see what he'd got he never pestered us have a look round if there's anything you want to try just say so I did buy a car from there when I collected it you would have thought I'd just spent thousands he is such a friendly gentleman and the staff are so brilliant thanks James grace for your service
John Crump, 16 Sep 2022
 
Found a car online with these people. Service was excellent, and the owner is v knowledgeable and friendly. As for the process of buying the car, it was always made clear what was happening and timescales involved. Also did a full Mot, before picking up the vehicle, which is extremely rare. Definite 5 star service.
Chris Pierce, 17 Mar 2022
 
The test of a good car dealer is how they respond to fix any problems you encounter within the 3 month warranty. Can’t fault John and his team - who tackled a tricky starting issue with a diesel KIA C’eed I bought late last year … as the temp dropped cold starting became a real pain. <>
I tried all the usual basic servicing fixes - changing oil/air filters etc - (the oil one rarely gets done on the C’eed because it’s awkward /labour expensive)… but still no joy … faulty glow plugs were suspected and John’s mechanic was instructed to fit no nonsense quality new Bosch glow plugs - a fractured plug was discovered - drove off happy - strangely the cold starting issues continued … returned, kept cool, left it with them - Finally it was fixed by fitting a specialist KIA fuse component (£46!).
John covered all my expenses to sort this and ensured this customer was finally happy with his purchase. 6 months later the car performs perfectly … and has increased in value!££ bonus!
If you have an issue, it can be a tad stressful, but if you are polite and patient, calm and friendly … John will help fix it if he can. Be aware he is old school and hasn’t time or inclination to respond to e-mail … also be aware uber hagglers who think they will take all the profit out of his vehicle transactions … don’t waste your time … his experience will politely show you the door! Non-indigenous residents to this country need to realise the difference between running a business … and a charity.

In a 2nd hand car trade that will inevitably generate at least some bad experiences with unreliable vehicles and dodgy dealers - when you discover a good dealer - like discovering a good reliable mechanic - stick to them - believe me - they’re like rare gems … it’s an uncertain world out there - especially in this market.
Dubdroid, 04 Jun 2022
 
Just how a car dealership should be ran no pressure selling they let the cars sell them selfs went here to buy a new car for my nan had a lovely little nissan note at fantastic price car was perfect even fitted a new sat stereo unit same day we Brought it really lovely guys to chat with highly recommended when I'm next looking for a car which probably won't be long I'll be visiting here again
Corey Ratcliffe, 10 Nov 2022
 
Brilliant place. Happy for me to test drive on my own, no stress at all. And when I picked the car up and the management light when on, they went above and beyond to get it fixed with courtesy car and even driving down to Wolverhampton to drop off and pick the car up. Couldn't recommend them more
Oz Oz, 02 Sep 2022